Frequently Asked Questions

For your convenience, read our Frequently asked questions before reaching out. Perhaps your question is answered here:

 

FREQUENTLY ASKED QUESTIONS:  COURSES

1. When does the online course begin?

Our Online courses are pre-recorded and as such, you can begin any course at any time convenient to to you.

2. What is the duration of the Online course?

Online courses are organised and delivered in modules. You work at your own pace. The duration of the course depends on your rate of access and your own commitment to completing projects.

3. Can I get a raw material listing before enrolling?

Raw materials, tools and ingredients are an integral part of courses and understanding them means you must complete the relevant lessons before you purchase. Listings are provided within course modules and are not provided beforehand.

4. I enrolled in a course but I did not receive a Welcome Email.

Once you enroll in a course and payment is completed, access is given to you. Even if you did not receive the Welcome email, you can go into the school and set up your password. Once this is completed, you will see the course/courses paid for on your student dashboard. Here is the link to the school.  https://learnspaproductsonline.thinkific.com/

Please note if you have completed an Online course with us before, you will not receive a welcome email. To access a new course, log into the school. The new course will be located on your student dashboard.

5. I do not know how to access the Online courses

To access your online courses: Log into the school, using your email address and the password you set. https://learnspaproductsonline.thinkific.com/

6. I sent a message but I did not get a response

We answer all messages within our working hours. (Monday- Saturday), 9 a.m- 6 p.m.) Messages sent outside of working hours will be answered the next working day.